Conflict Management

Course Objective
Would your organization benefit by improving your employees' ability to deal effectively with conflict in the workplace? Participants in this course will learn how to better understand and deal with conflict. Using proven strategies and techniques, participants will learn to anticipate and handle conflict in a positive manner.

Skills Learned

• How to improve two-way communications
• The role of self-confidence in dealing with conflict
• How to make value decisions that culminate in win/win conflict negotiations
• How to improve self-control, by better understanding yourself and others
• How to more effectively deal with work related stress
• How to employ highly effective conflict management strategies and techniques
• How to resolve conflict, while building self-esteem for all parties

Recommended For
All individuals concerned with effective and professional communication

Date/Time
8:30 a.m. - 4:30 p.m., Dec. 13

Cost
$195 Members
$265 Non-members

Delivered By
Michael Mattie