RBA Staffing Solutions
Temporary Job Position - Contract / Contract to Hire
| Job Number | 000042SS |
| Job Title | Customer Service Representative |
| Location | CALEDONIA, NY |
| Description | Printing Company looking for an experienced CSR, must have printing background. Position located in Caledonia, NY Temp to hire or possible Direct Hire Summary of Responsibilities: The Senior Customer Service person is charged with: contract management and customer service to Major Accounts and distributor business, inventory management of manufactured finished goods, continuous personal development of expertise in the Navision system and company processes, assisting in training of other department personnel, sales support and customer service, and support of and participation in the Total Quality Management program. Essential Functions: " Builds relationships with customers to support after-sales services. " Customer contact person for designated accounts or groups of accounts. Represents the company and the customer as the primary contact person regarding jobs in process. " Creates estimates for new business " Updates pricing for repeat business, o reviews to ensure in line with previous o or reviews with the customer and/or sales when changes "out of the norm" are needed. " Suggests alternative constructions and/or materials that may provide cost savings, more efficient production or scheduling, etc. " Works with Purchasing and Materials Mgr to obtain material recommendations for special materials. Obtains pricing. Maintains information regarding special materials in system. " Keeps the salesperson for the account informed of any problems as well as any anticipated problems. " Enters orders for new and repeat business " Creates production order and assembles all information needed to be provided to Production. " Is aware of credit terms for the account and requests credit card information, or advises customer of any possible problems that may affect the order. " Monitors orders that are on hold due to credit or proof and contacts sales or the customer when the time period becomes extended. " Advises production of any special customer requirements that affects the schedule; provides order status information to the customer. Keeps on top of all issues regarding jobs by attending production meetings and communicating important information to sales and the customer. " Reviews any special instructions the customer may have and ensures that the information is captured in the customer record and also appears on all printed documents related to an order. Is proactive and asks the customer if they have any special instructions or preferences and updates the customer's record accordingly. " Provides tracking information to the customer when requested. $10.00-$14.00 an hour |
| Start Date | ASAP |
| Schedule | 8-5 |
| Scheduled Hours | 40 per week |
Interested in this position? Fill out our application. Need more info? Send an e-mail.